Performo CMMS has optimized Northern Rivers’ ability to track and report their assets, plan scheduled maintenance, and respond promptly to work orders—boosting efficiency, effectiveness, and tenant satisfaction.
reportfolio by the numbers
30
owned buildings
20
leased spaces
35
vehicles
1,400
tenants
1,800
preventative maintenance work orders per month
300
work orders per month
THE INITIAL CHALLENGE
Northern Rivers Family of Services empowers 18,000 children, adults, and families to change their lives and build stronger communities by providing life-changing care throughout 41 counties in New York state.
Northern Rivers was using a program built within their IT base to manage their facilities, but it wasn’t helping them track their 24/7 facility service requests. And their end work order’s progress.
They began looking for a software solution to improve their timekeeping, records management, reporting, and ticket system. With their affiliate, Northeast Parent & Child Society, already using Performo successfully for many years, Northern Rivers decided to make the switch.
The Wizard Solution
Since implementing Performo, Northern Rivers can pinpoint where they’re performing maintenance, what has been done, what needs to be done, and its progress. Our development and support team continues to improve and refine their solution, adding new capabilities as needed.
Customized dashboards
Northern Rivers dashboards are user-friendly for operators as well as end users, allowing them to easily view and sort data and see their operations at a glance so nothing slips through the cracks.
Service requests simplified
With Performo, Northern Rivers staff can easily submit service requests, add photos, documents, and track their work orders’ progress—even from their mobile devices. Configurable messages facilitate quick communications between requesters and workers, saving time and reducing follow-ups and frustrations. Surveys are generated once work orders are completed to improve overall service and satisfaction, ensuring accuracy and productivity.
Work order creation, tracking, and reporting made easy
Northern Rivers schedules, tracks, reports, and analyzes more than 2,000 corrective and preventative maintenance work orders monthly using Performo. These work orders can be filtered and sorted based on building assets, job types, or by workers, grouped into related work sets, and reported on using dozens of out-of-the-box or custom-built reports designed by the end user or a Wizard.
Robust preventative maintenance management and scheduling
With Performo’s flexible scheduling options, Northern Rivers stays ahead of their 1,800 maintenance tasks for buildings and vehicles each month while balancing their team’s workload.
“Performo takes us to another level. It’s built for what we need and has room to expand as we need it to. The process has been very simple for us; we contact Wizard, and they quickly solve the problem or set up the customizations.”
— Director of Buildings and Grounds