by the numbers

THE INITIAL CHALLENGE

The City of Huntsville, Alabama, has been experiencing a period of rapid growth, resulting in more projects, budgets, facilities, maintenance requests, and overall complexity. 

This influx of “more” led the City to outgrow its in-house management and tracking system—a collection of Microsoft applications like Access for work order and maintenance management and Excel for tracking and reporting project costs. 

To modernize and enhance its processes and systems, the City sought a solution that included both a Computerized Maintenance Management System (CMMS) and a Capital Project Management (PM) software. 

The City of Huntsville wanted a single system to seamlessly share information within and between their project management and facilities maintenance divisions, as well as increase oversight and insight into all aspects of their operations.

With Projecto and Performo, the City got just that. Information from both divisions can be compiled into dashboards, providing teams with a high-level overview of schedules, tasks, cashflow, budgets, workorders, assets, and more in a consistent and visually appealing interface.

And while the integration between Projecto and Performo eliminates the need for double entries, the integration between our software and the City’s Munis ERP solution eliminates the need to pull data from multiple systems—slashing the effort required to perform tasks related to reconciliation, reporting, and invoicing.

As the size and complexity of capital programs and construction projects increased, managing them from concept to completion in Excel spreadsheets became increasingly difficult. Projecto simplified the process, putting the forecasting and invoicing tools the City’s project managers need at their fingertips. In a matter of clicks, they can assign tasks and create checklists, as well as build entire budget and schedule templates from beginning to end—creating consistency in the way projects are managed throughout the department.

The City’s old paper-based work order system required technicians to come back to the office between jobs to pick up new work orders. With Performo’s mobile interface, technicians get real-time work order notifications in the field, substantially improving efficiency, response time, customer communications, and overall cost-effectiveness. Customers can also request work orders online, reducing help desk call volume.

Instead of tracking entire buildings as an asset, the City can now track individual assets separately and on a larger scale with Performo. They can also track the age of an asset and its lifecycle, enabling better forecasting of capital expenses and replacements.

Additionally, the implementation of Projecto and Performo has also led to the automation of manual processes, allowing the completion of tasks with fewer people in less time and with better accuracy.

The City’s existing system wasn’t user-friendly, so it was important their new solution not only improved their processes and operations but also simplified them.

Projecto and Performo provided the comprehensive and easy-to-use solution the City wanted right out of the box. And with minor customizations, we were able to enhance their processes while accommodating the City’s existing workflows and operations—further boosting the staff’s confidence in using the new system.